1) Why did you contact customer service?
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2) What method did you use to contact customer service?
Telephone
Mail
E-mail
Fax
Other:
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3) How satisfied are you with the time it took customer service to answer your question or resolve your issue?
Very Dissatisfied
Dissatisfied
Undecided
Satisfied
Very Satisfied
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Please tell us how much you agree or disagree with the following statements.
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4) The customer service representative was knowledgeable and easy to understand.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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5) The customer service representative was able to handle my problem quickly and to my satisfaction.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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6) I was treated with respect by the customer service representative.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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7) The customer service representative was courteous and professional.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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8) Overall, how satisfied were you with your contact with customer service?
Very Dissatisfied
Dissatisfied
Neither Dissatisfied or Satisfied
Satisfied
Very Satisfied
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9) Overall, how satisfied were you with the way your question or problem was resolved?
Very Dissatisfied
Dissatisfied
Neither Dissatisfied or Satisfied
Satisfied
Very Satisfied
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10) What changes, if any, can we make to improve our customer service department?
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