1) What was the purpose of your visit to our office/clinic?
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2) Did you have an appointment?
Yes
No
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3) How long did you have to wait before you were seen by a doctor?
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Please tell us how satisfied or dissatisfied you were with each of the following:
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4) How satisfied were you with the way you were treated by the staff at our office?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
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5) How satisfied were you with the way you were treated by the nurse?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
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6) The doctor?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
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7) The amount of time the doctor spent with you?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
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8) The amount of time you had to wait before being seen by a doctor?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
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9) How satisfied were you with the way your questions were answered?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
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10) How would you rate the courtesy you were shown by staff at our office?
Excellent
Good
Fair
Poor
Don't Know
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Please tell us how much you agree or disagree with the following statements:
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11) The staff were knowledgeable.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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12) The staff were friendly and courteous.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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13) The nurse was knowledgeable.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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14) The nurse was friendly and courteous.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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15) The doctor was knowledgeable.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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16) The doctor was friendly and courteous.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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17) My questions were answered fully.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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18) I was given complete attention by the doctor.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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19) My visit to the office/clinic was a pleasant experience.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
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20) Overall, would you say your visit to our office was very positive, somewhat positive, somewhat negative or very negative?
Very Positive
Somewhat Positive
Undecided
Somewhat Negative
Very Negative
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21) What, if anything, did you like most about your visit to our office?
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22) What, if anything, did you like least about your visit to our office?
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23) Please tell us what, if anything, we can do to make future visits to our office more pleasant for you.
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